Billing and subscriptions

Who is billed

Platform subscription (your BUKMI plan) is tied to the business and billed through Stripe. That is separate from guest payments for individual visits, which go through Stripe Connect when you charge clients online.

Plans

Plans differ by:

• Price — monthly and often annual options where enabled.
• Limits — such as maximum services, bookings per month, team members, and calendar connections (exact numbers depend on how your environment is configured).
• Features — examples include email reminders, calendar sync, reporting, video links, Stripe Connect (online guest payments), coupons, custom appearance / branding, custom domain, or API access on higher tiers.

Exact plan names and prices are whatever the app shows on Subscription and Choose plan — use those screens as the source of truth.

Trials

New businesses may start on a free trial plan for a limited number of days (configured in the application). When the trial ends, you must pick or renew a paid plan where required, or features may downgrade according to product rules.

Per-seat billing

Some plans bill per seat (team member quantity). The app keeps subscription quantity in sync with Stripe where applicable; changing team size may change the bill — follow the UI and any confirmation steps.

Changing plan

Use the business Subscription area to compare plans, switch billing interval, or upgrade/downgrade. You need permission to update billing on that business (typically the owner or a designated role).

Payment method and invoices

Manage payment methods and view invoices from the Stripe-backed flows linked inside the app (including the customer portal where offered).

What this is not

This article does not describe your guests’ card payments for appointments — see Guest booking and payments. For PCI or Stripe account issues, Stripe’s own help centre remains the reference for card processing.