Terms of Service

Last updated: 22 May 2026

Operator

These Terms of Service (“Terms”) are entered into between you and:

Bitfinity Jakub Sura (registered in CEIDG - Central Register of Business Activity), with its business address at ul. Przedmieście Dubieckie 114a, 37-750 Dubiecko, Poland, NIP (VAT): 7952459123 · REGON: 369696518 (“Operator”, “we”, “us”). The Operator is the owner and provider of the BUKMI platform described in these Terms.

Contact: wsparcie@bukmi.pl.pl

By registering an account, accessing, or using the BUKMI online service (“Service”), you confirm that you have read these Terms, the Privacy Policy, and that you accept them. If you do not agree, do not use the Service.

1. Definitions

• BUKMI - the appointment and business-operations software platform (website, application, APIs, and related infrastructure) owned and operated by the Operator under that name. References to “BUKMI” mean the Service unless the context requires otherwise.
• Operator - the platform owner: the legal entity identified at the beginning of these Terms, which provides BUKMI to Users. “Operator”, “platform owner”, and “we” / “us” refer to that entity.
• Account - an identity in the Service associated with your email and credentials, through which you manage one or more Businesses you are authorised to access.
• Business - a profile (organisation) created in BUKMI to offer services, availability, and bookings to Guests.
• Guest - a person who uses booking links or other guest-facing features without necessarily having a BUKMI Account.
• User / you - any natural person or legal entity using the Service, including account owners and invited team members.
• Subscription - paid access to BUKMI features for a Business, billed by the Operator via Stripe (or another payment provider we indicate).
• Content - information, text, images, schedules, and other materials you or your Guests submit to the Service.

2. Nature of the Service

2.1. BUKMI provides software for appointment scheduling, team and service configuration, availability, bookings, optional online payments (where enabled), and related tools (such as calendar integrations).

2.2. Operator is not a party to agreements between a Business and its Guests (or clients). The Business is solely responsible for the goods or services it offers, compliance with trade and professional regulations, tax, consumer law towards its clients, and the content of its public pages.

2.3. Lawful services only. You may not use BUKMI to offer, promote, schedule, take payments for, or otherwise facilitate any good or service that is unlawful under applicable law (including, without limitation, Polish law, EU law, and the law of any place where you or your clients operate). Examples of prohibited use include using the platform for criminal activity, unlicensed regulated activities where a licence is required, fraud, or any service that violates public order or mandatory prohibitions. The Operator may remove Content, suspend Accounts, or report matters to authorities where required or permitted by law.

2.4. The Service may evolve (new features, changes to the interface, maintenance). We will not intentionally reduce material functionality of a paid plan during a prepaid term without a justified reason; where we make material adverse changes to these Terms, we will inform you in advance as described in Section 12.

2.5. Refunds, cancellations, and withdrawals between Businesses and Guests. The Operator is not a party to the contractual or complaint relationship between a Business and a Guest and does not decide on their behalf whether a refund, partial refund, voucher, or reschedule is due. Refund, cancellation, and withdrawal rules (including for group classes, workshops, courses, and multi-session packages) are set solely by the Business in its own terms, offer, refund policy, and client communications - within applicable law and any agreements with payment providers (e.g. Stripe) where relevant. BUKMI features such as cancelling a booking or cancelling a series purchase in the dashboard are technical / operational tools (e.g. releasing seats, sending notifications) and do not replace legal, accounting, or card-network refund decisions. Educational background reading (not legal advice) for operators: Refunds for courses and events - information for businesses.

3. Eligibility and accounts

3.1. You must be legally capable of entering into a contract. If you act for a company or other organisation, you represent that you are authorised to bind that organisation.

3.2. You must provide accurate registration data and keep it up to date (including a verified email where the Service requires it).

3.3. Credentials (password, second factor) must be kept confidential. You are responsible for activity under your Account except where we are at fault for unauthorised access.

3.4. One person must not maintain multiple Accounts to circumvent limits, bans, or pricing.

4. Roles and teams

4.1. Businesses may invite team members with roles (such as owner, administrator, manager, member) as implemented in the product. The Business and its authorised users are responsible for invitations and for actions taken under those Accounts.

5. Acceptable use

5.1. You shall not:

• use the Service in violation of applicable law (including Polish law, EU law, and the law applicable to your clients), including offering or arranging illegal services as described in Section 2.3;
• upload or transmit unlawful, infringing, deceptive, or harmful Content;
• attempt to probe, scan, or breach security, or interfere with other customers’ use of the Service;
• reverse engineer, circumvent technical limits, or resell access to the Service except as expressly permitted;
• send unsolicited bulk communications through the Service in breach of anti-spam rules;
• use the Service for high-risk activities where failure could lead to serious harm (e.g. emergency medical dispatch) if the product is not intended and certified for such use.

5.2. We may suspend or terminate access if we reasonably believe you have breached these Terms, pose a security risk, or must comply with law or competent authority requests.

5a. Unlawful conduct of Users - platform owner not responsible (within the limits of law)

5a.1. Your responsibility. Each User (including every Business and its staff) is solely and fully responsible for its own conduct and for ensuring that its use of BUKMI and any services it offers or books through the platform complies with all applicable laws (including licensing, consumer, tax, health, professional, and advertising rules). The Operator does not systematically verify whether every service listed on the platform is lawful or properly licensed; lack of verification does not imply approval.

5a.2. No liability for Users’ illegal activities (to the fullest extent permitted by law). Subject to Section 11 and mandatory provisions that cannot be contractually excluded:

• the Operator is not liable towards you or third parties for losses, claims, fines, penalties, or disputes arising out of unlawful or tortious conduct by Users (including Businesses, Guests, or third parties), or arising out of Content or offerings that violate law;
• the Operator does not guarantee that Users will comply with law; you use the Service at your own risk as regards the legality of your own activities;
• nothing in these Terms makes the Operator responsible for criminal or administrative liability of Users, nor does it create a duty for the Operator to monitor all Content - except where EU or Polish law (including the DSA) imposes specific obligations on intermediaries, in which case those obligations apply without expanding the Operator’s liability beyond what the law requires.

5a.3. If the Operator suffers loss or expense (including reasonable legal costs) because of your unlawful use of BUKMI or breach of these Terms, you shall indemnify the Operator to the extent permitted by law (this may not apply to consumers to the extent prohibited for individual clauses under Polish consumer law).

6. Subscriptions, fees, and taxes

6.1. Paid features are offered on the terms shown at checkout (plan, seats, currency, billing cycle). Payment processing is handled by Stripe (or another provider we name). Your card or bank relationship is subject to that provider’s terms.

6.2. Fees are due as charged. Unless mandatory law provides otherwise, fees already paid are non-refundable, except where we expressly offer a refund policy or where chargebacks are governed by payment-scheme rules.

6.3. Taxes (e.g. VAT) are shown or calculated as required by law. You are responsible for providing correct billing details.

6.4. Guest payments (online payments for appointments) may be processed via Stripe Connect or similar; settlement between Guests and Businesses is subject to Stripe and the Connect agreement between the Business and Stripe. The Operator facilitates the technical connection only as described in product documentation.

6.5. Stripe Connect - platform responsibilities and your reimbursement obligation. Where the Operator acts as a Stripe Connect platform (or equivalent), Stripe may require the platform to bear financial exposure for connected accounts (your Business / seller), including liability for seller losses, reserves, negative balances, chargebacks, disputes, fines, and similar amounts. Stripe’s documentation and agreements (including Stripe Connect terms) describe onboarding, restricted businesses, risk, and remediation - you agree to comply with those rules and with any platform policies we publish for Connect users.

6.6. Recovery and indemnity (seller → platform). If Stripe or another payment partner charges, debits, sets off, or holds reserves on the Operator’s accounts (or otherwise causes the Operator to incur cost, loss, or liability) because of your connected account, your transactions, your Guests’ payments, chargebacks, fraud, breach of Stripe’s terms, restricted activity, or failure to complete remediation, then you (the Business and, where you act for a company, that company) shall reimburse the Operator in full for those amounts, together with reasonable costs (including handling and legal costs) to the extent permitted by applicable law.

6.7. How we may collect what you owe. Until reimbursed, the Operator may, where contractually and technically possible under Stripe and applicable law: set off amounts you owe against any sums payable to you (including payouts from Guest payments or other balances), invoice you, suspend Connect or the Service until balances are cleared, and pursue recovery by any lawful means. Interest or late fees may apply where permitted by law. You authorise such set-off and recovery steps as part of using Connect through BUKMI.

6.8. No waiver of Stripe’s rights. Nothing in these Terms reduces your obligations to Stripe or Guests; the Operator may assist Stripe with risk or compliance requests relating to your account.

6.9. Ongoing compliance - cooperation. You must cooperate in good faith with the Operator and Stripe on ongoing connected-account compliance, including: providing accurate, complete, and timely information and documents (including through Stripe-hosted onboarding, embedded onboarding components, API-driven requirements, or other flows we enable); responding to risk and fraud-prevention measures; completing remediation steps; and updating business and identity details when they change. You understand that the Operator may notify you when your account is affected by risk or fraud mitigation (as Stripe requires of platforms) and that delay or non-cooperation may jeopardise your ability to accept payments.

6.10. If you refuse to cooperate. If you unreasonably refuse, fail to respond to, or repeatedly ignore requests or requirements reasonably needed for compliance, risk underwriting, verification, or remediation (including after notice from us or Stripe), the Operator may suspend or disconnect your Stripe Connect / connected-account setup, disable Guest online-payment features, or terminate Connect access permanently, and may take equivalent action on your BUKMI Account where necessary to protect the platform - to the extent permitted by applicable law and Stripe rules. We will aim to give reasonable notice where practicable, except where immediate action is required for legal, security, or fraud reasons.

6.11. Service commission on Guest Payments (application fee).

(a) Scope. On plans where Stripe Connect is made available and activated by the Business, the Operator collects a service commission (the “Commission”) on each Guest Payment processed through Stripe Checkout and the related Connect flow.

(b) Rate. The applicable Commission rate is set out in the pricing and in the Business panel (“Subscription” / “Compare plans”) as of the date the Guest Payment is initiated. For the Pro plan the Commission is 1.5% of the gross Guest Payment amount, plus VAT at the rate required by law. On the Free / Starter / Growth plans no Commission is charged (those plans do not offer online Guest Payments). For Enterprise the rate may be set by a separate agreement.

(c) Calculation basis. The Commission is calculated on the amount actually paid by the Guest (gross) - after any coupon or discount. The Commission is not added to the amount charged to the Guest.

(d) Collection mechanism. The Commission is collected automatically as a Stripe application_fee_amount credited to the Operator’s platform account under the Stripe Connect arrangement. The Operator keeps records of Commissions in line with the Stripe ledger (ApplicationFee objects) and its own accounting.

(e) Settlement and invoicing. The Operator issues a single consolidated invoice for Commissions accrued in a calendar month (Europe/Warsaw timezone), within the period required by applicable law. In Poland the invoice is filed to KSeF; a PDF copy is available in the Business billing panel. Buyer details are taken from the Business settings - the Business is responsible for keeping them current.

(f) Refunds and adjustments. On a full refund of a Guest Payment, the Operator reverses the full Commission charged on that transaction; on a partial refund, the Commission is reversed proportionally to the refunded amount. Adjustments appear on the invoice for the month in which the refund occurred (as negative line items). Reversal of the Commission does not include Stripe fees or dispute fees, which remain a Business cost on the Stripe side.

(g) Processor fees. The Commission is separate from Stripe fees (interchange / scheme / Stripe fee) charged by Stripe directly against the Business’ Connect account. Processor fees are not part of the invoice described in (e).

(h) Plan changes. The obligation to pay the Commission arises on the first Guest Payment after a plan with Connect is activated and ends for new Payments after that plan is deactivated. Commissions accrued up to the plan change remain payable and are settled in the normal monthly invoice.

(i) Rate changes. The Operator may change the Commission rate with at least 30 days’ prior notice provided in-app or via email to the address on your BUKMI Account; the change takes effect after that notice period and does not apply retroactively to earlier Guest Payments. Failure to object within the notice period is deemed acceptance; an objection entitles the Business to terminate the Connect-enabled plan effective at the end of the current billing period.

(j) No effect on the Business–Guest relationship. The Commission is the Operator’s fee for providing a technology service to the Business and creates no legal relationship between the Operator and the Guest. The contract for the booked service remains solely between the Business and the Guest.

7. Calendar integrations and third-party services

7.1. Optional connections (e.g. Google, Microsoft, Apple calendars) rely on OAuth or other interfaces offered by third parties. Your use is also governed by those providers’ terms.

7.2. The Operator does not control third-party services and is not liable for their availability, errors, or data-handling practices beyond what mandatory law requires.

8. Intellectual property

8.1. BUKMI, its branding, software, and documentation are protected by intellectual property laws. Subject to these Terms, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during the subscription.

8.2. You retain rights to your Content. You grant the Operator a licence to host, process, and display Content as needed to run the Service, improve security and reliability, and comply with law.

9. Data protection

9.1. Processing of personal data by the Operator as controller is described in the Privacy Policy.

9.2. Where you (Business) determine purposes and means of processing personal data of Guests or staff, you may act as controller yourself and the Operator may process such data on your instructions as processor - in that case, a data processing agreement (DPA) or contractual clauses in these Terms / order form apply where required by law.

9.3. Booking consents and Guest marketing. The Service may record operational acknowledgements, optional marketing preferences, and snapshots of service-specific terms for individual bookings, as implemented in the product. Marketing communications from a Business to its Guests are the Business’s responsibility (lawful basis, content, and honouring withdrawal of consent or unsubscribe requests where applicable). The Operator provides technical features (such as contact records, consent flags, and links in confirmation e-mails) but does not determine the Business’s purposes or legal grounds for marketing to its clients.

9.4. Operator technical, operational, and transactional communications. The Operator may contact Users by e-mail or in-Service notices regarding technical matters (such as security, Service operation, and integrations), operational matters (such as Account or Business administration, subscription, limits, and team invitations), and transactional matters related to using BUKMI (such as subscription billing, confirmations or statuses from payment providers, and notices about access to the Service), as necessary or appropriate to provide the Service, operate your Account, or comply with legal obligations. Marketing communications from BUKMI (promotional content from the Operator) follows the rules in the Privacy Policy and any consents or account settings — accepting these Terms does not, by itself, replace consent where the law requires a separate indication of will.

10. Warranties and disclaimer

10.1. The Service is provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties except where they cannot be excluded under Polish or EU mandatory law.

10.2. We do not warrant uninterrupted or error-free operation. We implement reasonable security measures but cannot guarantee that all incidents will be prevented.

11. Limitation of liability

11.1. To the fullest extent permitted by applicable law:

• the Operator’s aggregate liability arising out of or related to the Service in any twelve (12) month period is limited to the fees actually paid by you to the Operator for the Service in that period (or EUR 100 if no fees were paid);
• we are not liable for indirect or consequential damages, lost profits, lost data (except as required by law), or damages caused by third parties, Guests, payment providers, or your misuse;
• without prejudice to Section 5a, we are not liable for damages arising from other Users’ unlawful acts or omissions, except where mandatory law (e.g. certain intermediary or safety rules) imposes liability on the Operator in a specific situation.

11.2. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

12. Changes to the Terms

12.1. We may update these Terms. We will publish the new version in the Legal section of the help centre and update the “Last updated” date.

12.2. If changes are material, we will notify you by email or in-product notice at least fourteen (14) days before they take effect, unless a shorter period is required by law or necessary for security. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your Account before the effective date.

13. Term and termination

13.1. These Terms apply from the first use of the Service until terminated.

13.2. You may close your Account or export/delete data as the product allows.

13.3. We may suspend or terminate the Service or your Account for breach, risk, non-payment, or legal obligation.

13.4. Provisions that by nature should survive (liability limits to the extent valid, intellectual property, governing law) survive termination.

14. Complaints and dispute resolution

14.1. Complaints about the Service may be sent to the contact email in Section “Operator”. We will endeavour to respond within fourteen (14) days.

14.2. Consumers may use out-of-court complaint and redress procedures available in Poland (e.g. consumer ombudsman, EU ODR platform where applicable).

14.3. Governing law: the laws of Poland, with the exclusion of conflict-of-law rules that would apply another law, except where mandatory EU consumer rules designate otherwise.

14.4. Courts: subject to mandatory provisions, courts common for the Operator’s registered office shall have jurisdiction; for consumers, statutory jurisdiction rules apply.

15. Digital Services Act (DSA) - single point of contact

15.1. For authorities under Regulation (EU) 2022/2065 (DSA), the Operator designates the following electronic contact point: wsparcie@bukmi.pl.pl. Messages may be submitted in Polish or English.

16. Final provisions

16.1. If any provision is invalid, the remainder remains effective.

16.2. These Terms constitute the entire agreement regarding the use of BUKMI as offered by the Operator, subject to additional order forms or enterprise agreements you may sign separately.

16.3. Language: in case of discrepancy between translations, the Polish version in the help centre prevails for Users in Poland unless mandatory law requires otherwise.